To install our plugins, just download the evaluation version from the website. For Windows plugins, you’ll get an installation .exe file that will walk you through the process of installing them. Make sure that you choose the correct directory if you already have other plugins installed, especially if you’ve used a non-standard location. The installer tries to be smart and figure out where you already put the plugins, but it’s easy to get that wrong. For Mac plugins, There are standardized locations for all plugins, and we use those. Your downloaded file for Mac will be a .dmg disk image file. When you double-click it the disk will mount and open – there is an installer package inside the image. Double-click the installer package and it will also walk you through the install process.
In both cases (Mac and Windows both) you may need to authenticate to be able to write to protected directories. On the Mac this happens virtually every time. On Windows it will depend on your operating system version and on whether you have UAC enabled.
There is no “Registered version” of the plugins…the evaluation copies you download from our website ARE the registered copies…IF you have a valid key file for them. You should have received an email containing a link to download a “.key” file within a few minutes of receiving the emailed receipt for your purchase.
Download and save that file to your hard disk. Keep it safe – you can always download the plugin from the website, but the key file is harder to get back after the fact.
Download promptly after purchase – the key file links expire after seven days. The links can be reset, but it’s easier and faster to just get it while it’s fresh off the press.
For Windows plugins, copy the key file to the same directory as your plugin .dll, .dpm, or .aaxplugin file. That’s all!
For Macintosh plugins, copy the .key file in the same folder as where you put the .component, .vst, .dpm, or .aaxplugin bundle. That’s all!
Some email clients and web browsers rename the .key files when saved to disk as .key.txt. If this happens, simply rename them back to the correct name by removing the .txt from the end of the name. Do not edit or change the .key file in any way or you will very likely break it, resulting in (at best) a non-working registration, and at worst, you’ll cause the plugin to crash your host with an exception. Also, the file may show with an icon on your computer indicating that it is a Registry key entry or an Apple Keynotes file…it is NOT. Do not attempt to load into the registry or Keynotes by double-clicking it…it won’t work.
For both Windows and Mac OS X be sure to copy the key file to all locations where the plugin exists – if you’re using both VST and AU, or VST3 and AAX, or all of the above, make sure that the key file exists everywhere that you have a copy of the plugin executing.
Please be sure to store a copy of the file in a safe place. If you lose your license file, you will no longer have a registered plugin. We’ll do our best to help you out, but without adequate proof of purchase and identity we may not be able to reissue a license. Better to just keep your stuff safe and backed up.
If you DO lose your key due to system crash or similar, and you’ve purchased within the last few years (your order number would begin with STI rather than U), just https://questionacharge.com/ and choose the “Licenses and Downloads” link and then the “License Key or Download Issues” link – that will direct you to a form where you can request support – they’ll fix you up and reissue the license file and emails as needed. If you don’t have your order number, you may need to provide additional information to allow them to find the order and prove you’re entitled to it, but they’ll get it done…they’re good folks.
If you run into problems not addressed here, feel free to head over to the forums or to open a support ticket – we’ll get you fixed up.