Download Problems – Resolved 07th April 2022

Looks like most of the problem was the latest update to Safari  from Apple – we had to make some changes to CSS stylesheets and all was well.  Worst case, you may need to clear your browser’s cache if you continue to see badly-formatted text or non-working elements like the download drop-down.

Thank you all for your patience!

Download problems? 30th March 2022

This should be VERY temporary, but if you’re having problems downloading plugins from our site (you can’t select which operating system you’re downloading for), please try using a different browser. We’ve seen this issue with current builds of Safari on macOS, and either Chrome or Firefox on the same machine works okay. We’re working to resolve the browser compatibility error, but in the meantime there is a workaround.

Store Maintenance… 04th February 2021

Just a quick notification for you that our e-commerce provider, FastSpring, will be having a maintenance window on Sunday, February 7 2021, from 3:00 AM UTC to 7:00 AM UTC. During that time our website should be unaffected except that you will be unable to add items to shopping cart, complete purchases, or any other actions that utilize FastSpring’s services. Our forums and support portal will be unaffected.

Hopefully this should be a small inconvenience and they will be back up and running faster than their predicted time. Thanks in advance for your understanding!

Website moved! 15th June 2018

The last bits are finally done – we’ve moved Stillwell Audio’s website to its new home!  DNS changes will still be propagating for the next few days, but most of you should already be seeing the new server if you visit now.  Everything’s running over TLS (https://) now, but otherwise there shouldn’t be any real changes to website content…YET. 🙂

Enjoy!  If you see any problems, please feel free to report them on the forums at https://forums.stillwellaudio.com, via our Support site at https://support.stillwellaudio.com/, or via Facebook or Twitter if you can’t reach either of those.

Well, that didn’t take long… 05th June 2018

Our support ticket system has been updated to latest-and-greatest osTicket and moved to its new home at https://support.stillwellaudio.com/.  If you still have bookmarks to the old location, an “offline” page will give you the link to the new location.  Old tickets are still available to staff for now just in case, but end-user access to those tickets is no longer available.  We picked the first available time when we had no open tickets and seized the opportunity. 🙂

Now, about that website…that might take a bit longer.