Just a quick notification for you that our e-commerce provider, FastSpring, will be having a maintenance window on Sunday, February 7 2021, from 3:00 AM UTC to 7:00 AM UTC. During that time our website should be unaffected except that you will be unable to add items to shopping cart, complete purchases, or any other actions that utilize FastSpring’s services. Our forums and support portal will be unaffected.
Hopefully this should be a small inconvenience and they will be back up and running faster than their predicted time. Thanks in advance for your understanding!
The last bits are finally done – we’ve moved Stillwell Audio’s website to its new home! DNS changes will still be propagating for the next few days, but most of you should already be seeing the new server if you visit now. Everything’s running over TLS (https://) now, but otherwise there shouldn’t be any real changes to website content…YET. 🙂
Enjoy! If you see any problems, please feel free to report them on the forums at https://forums.stillwellaudio.com, via our Support site at https://support.stillwellaudio.com/, or via Facebook or Twitter if you can’t reach either of those.
Our support ticket system has been updated to latest-and-greatest osTicket and moved to its new home at https://support.stillwellaudio.com/. If you still have bookmarks to the old location, an “offline” page will give you the link to the new location. Old tickets are still available to staff for now just in case, but end-user access to those tickets is no longer available. We picked the first available time when we had no open tickets and seized the opportunity. 🙂
Now, about that website…that might take a bit longer.
Our forums have been updated to a new platform, Discourse. We think you’ll like it a lot, and it’s easier to get on board than it had been before. If you had an account on the old forum, it’s been brought across to the new one along with all the old content, but you’ll need to reset your password before you can log in. You have probably already received an email asking you to reset your password.
The new forums are linked from our main website, and the old forums disabled/set offline, but you can go directly to our new forums here at https://forums.stillwellaudio.com.
This is the first step in a refresh of all of our online services, so don’t be worried if you see some occasional downtime. Next step is moving our support ticket site, and then finally we’ll get the main website moved and updated.
Good things are coming!
Another update has been posted to the website. Primary features for this release are:
- Corrected issue where upgrading to Pro Tools 11.2 disabled stereo versions of plugins.
- Where factory presets existed for VST and other formats, they now should also exist for RTAS and AAX.
- VST3 factory presets for Windows didn’t make it into the previous release due to a build error – fixed.
As always, this is a no-cost update, just download and install over your existing version. Always practice safe computing and keep backups, right?